OMline Mall Shipping Policy

Domestic Shipping Policy

Shipment processing time- All orders are processed within 2-5 days

Shipments and deliveries occur on weekends and holidays depending

on the carrier. If the carrier is shipping or delivering on weekends and

certain holidays. You will receive your items at such times. Otherwise, you

will receive it on the following business day/s.

Covid era in relation to your goods: Physical goods may experience

delays in shipping and delivery due to interruption of the workforce on the

part of the carriers.

Major Holidays such as Christmas etc. are also a remarkably busy

time and fulfillment, shipping and delivery may be delayed due to the carrier's

capability of handling the load of packages and their available transportation.

All changes in shipping and delivery of your goods will be communicated to you.

Shipping rates and delivery estimates

* OMline Mall Shipping and Handling is FREE unless otherwise is

stated on specific products or to specific international locations.

In that case, shipping charges for your order will be calculated

and displayed at checkout.

Disclaimer: We may not be able to ship worldwide. You can find out

at checkout if we do or don't ship to your country

Shipment to P.O. boxes or

APO/FPO addresses

We do not ship to a P.O Box or APO/FPO in order to guarantee the

delivery of your goods. If you have no other choice but to use a P.O Box or

APO/FPO please do contact our customer support and we will do our best to get

the goods to you wherever you are.

Shipment confirmation and order

tracking

You will receive an email with your shipment confirmation and tracking

number.

Customs, duties, and taxes

OMline Inc. and all its network of sites/stores such as OMline

Mall, OMline Mall, etc. are not responsible for any customs and taxes applied

to your order. All fees imposed during or after shipping are the responsibility

of the customer (tariffs, taxes, etc.).

Damages

OMline Inc. and all its network of sites/stores such as OMline

Mall, OMline Mall, etc. are not liable for any products damaged or lost during

shipping. If you received your order damaged, please contact the shipment

carrier or our support team directly to file a claim. Please save all packaging

material and damaged goods before filing a claim.

International Shipping Policy

We ship to most countries in Europe,

A complete list of all the countries we ship to will be updated

here soon.

 Returns Policy

We offer 3 days from the day of delivery of your items to

communicate a problem with the item to us and start a return. We will only

accept returns of damaged goods. We do not accept size exchange or any other

returns. There will be no returns past the 3-day period after delivery. To

start a return process, please contact our support within 3 days of receiving

your order. We do not accept returns of sealed goods such as but not limited to

face masks, bathing suits, underwater, etc. due to health and hygiene reasons

unless you never opened the package. You are responsible for the cost of

shipping a return. Unless otherwise deemed appropriate by our support. The

return address will be on the delivery package. However please DO NOT start a

return without first contacting our support. If your return was issued, you

will be refunded within 10 days after we receive your package.

CONTACT US

In order to resolve a complaint

regarding the Site or to receive further information regarding the use of the

Site, please contact us at:

OMline Inc Re: OMline Mall

P.O. Box 510132

Kealia HI 96751

Phone: 1-808-855-5038

[email protected]